These terms explain the responsibilities between Bookin, business owners and clients. They are written plainly so businesses know what Bookin helps with, and what remains their responsibility.
Last updated: 8 May 2026
Business responsibility
The business is responsible for the services it offers, including prices, suitability, availability, cancellations, refunds and no-show policies.
The business is responsible for making sure staff, therapists, practitioners, artists and team members only offer work they are trained, qualified, insured and legally allowed to provide.
The business is responsible for tax, VAT, licensing, insurance, health and safety, client consent, patch tests, safeguarding and any professional rules that apply to its industry.
Clients book directly with the business. Bookin is not a marketplace, agency, employer, treatment provider, restaurant operator, clinic, insurer or payment guarantor.
Limits of the tool
Bookin does not guarantee that clients will attend, pay, complete forms, pass patch tests, keep appointments or follow a business policy.
Bookin does not pay businesses for missed appointments, late cancellations, no-shows, client disputes, failed payments, card chargebacks or lost revenue.
Bookin does not guarantee uninterrupted service, reminder delivery, calendar sync, third-party availability, payment approval or that every attempted booking will complete successfully.
Bookin helps reduce double bookings, but the business must still check its own calendar, staffing, premises, equipment and capacity before providing services.
Payments and no-shows
If a client misses an appointment, cancels late, disputes a charge, refuses to pay, fails card authentication or does not follow a business policy, that issue is between the client, the business and the relevant payment provider. Bookin may provide records, statuses and tools to help manage the booking, but Bookin does not cover the missed income and does not act as a collection service.
1. What Bookin is
Bookin is booking page software for independent businesses and small teams. It helps businesses publish a booking page, collect client details and forms, manage appointments, show policies, connect payments and share booking links, QR codes or embeds.
2. What Bookin is not
Bookin is not a marketplace and does not list businesses beside competitors. Bookin is not a business partner, agent, broker, insurer, legal adviser, tax adviser, medical provider, treatment provider, restaurant operator, salon operator or payment processor.
3. Business accounts
A business owner is responsible for the accuracy of account information, booking page content, prices, availability, opening times, staff details, VAT status, policies and public wording. Account access should only be shared with trusted team members.
4. Client bookings
A booking is between the client and the business. The business decides whether to accept, cancel, reschedule, refund, retain deposits or mark an appointment as a no-show, subject to its own policy and applicable law.
5. Payments
Card payments are handled by Stripe and, where connected, paid to the business through Stripe Connect. Bookin does not store card details, does not manually process payouts and does not guarantee payment approval. Stripe processing fees may apply when card payments are taken.
6. Forms, consent and health information
Bookin can collect client answers, consent fields, consultation details and patch test information. The business is responsible for deciding what information it needs, keeping wording suitable for its services, reviewing responses and acting safely before an appointment.
7. Availability and capacity
Bookin uses the opening times, services, duration, buffers, staff and capacity information provided by the business. The business remains responsible for making sure it has enough people, rooms, chairs, tables, mats, equipment and time to deliver each appointment.
8. Plans, usage and booking packs
Plan features, booking allowances and paid booking packs are shown before purchase. Bookin may prevent new confirmed bookings when an allowance is reached until the business upgrades, renews or adds more bookings. Pricing should always be shown transparently before payment.
9. Acceptable use
Businesses must not use Bookin for unlawful, unsafe, misleading, abusive, fraudulent, discriminatory or harmful activity. Bookin may pause or remove pages that appear to create legal, safety, payment, security or platform risk.
10. Data and security
Bookin is designed to keep organisation data separated and protect private booking information. Businesses must still use secure passwords or login methods, protect client data, export only what they need and comply with privacy obligations that apply to them.
11. Changes, suspension and cancellation
Bookin may change features, improve security controls, update pricing for future periods, suspend risky accounts or end access where the terms are breached. Businesses can cancel paid plans according to the billing terms shown at checkout or in account billing.
12. Liability
To the fullest extent allowed by law, Bookin is not responsible for indirect losses, lost profit, lost revenue, lost clients, missed appointments, failed reminders, payment disputes, business interruption or decisions made from information entered into the service.
Plain English note
These terms are a practical starting point for Bookin. Before public launch, they should be reviewed for the countries, sectors and payment flows Bookin supports.